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Questions About the Bank and Purchases
Questions About Violations and the Game's Rules
How can I restart the game from scratch?
To restart the game, you can:
- Create a new profile on plarium.com
- Launch the game on another smartphone or tablet
If you can't use these options, contact us in one of the following ways:
- Select "Ask a question" in the game Menu.
- Go to the feedback form on the portal.
- Send an email to games.support@plarium.com.
Write down your account ID, which can be found in the "User ID" section of the Menu, or specify your Kingdom's number and the coordinates of your Town.
Read more about transferring your game progress from one platform to another in this article.
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