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Questions About the Bank and Purchases
Questions About Violations and the Game's Rules
I've made a purchase unintentionally. What should I do?
If you have made a payment unintentionally, please contact the payment system you used to make the purchase and describe your issue in detail.
We understand the importance of this issue, but unfortunately there is nothing that we can do about it. Here are the links to the various services you might have used when making the purchase. By referring to these services, you can find information about processing refunds:
If the payment was processed via the Plarium Play app or on plarium.com, please contact support for the payment service that you used to make the purchase.
To avoid similar situations in the future, you can set up additional authentication methods when making a payment (for example, a password).
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