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Questions About the Bank and Purchases
Questions About Violations and the Game's Rules
Why isn't the game loading via the Plarium Play app?
Please ensure that your PC has enough free RAM and graphics memory so that the game runs and functions correctly in the app. In addition, your processor should not be overloaded with a large number of background processes.
If your PC has sufficient resources and the game still fails to boot or runs unstably, please ensure that you have a 64-bit operating system. We cannot guarantee that the app will function stably on a 32-bit operating system.
In addition, you should check that your drivers are up to date, including your graphics drivers, and install the latest version of the .NET Framework.
If the situation does not change after performing these actions, please contact support in one of the following ways:
- Select "Ask a question" in the game Menu.
- Go to the feedback form on the portal.
- Send an email to [email protected].
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