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Questions About the Bank and Purchases
Questions About Violations and the Game's Rules
What will happen to a player if I submit a complaint about them?
Every violation of the Terms of Use is considered on an individual basis. Any decision made takes into account all the circumstances and details of the specific situation.
If a player has violated the rules, certain measures will be applied to their account. Depending on the nature of the violation, the penalty may vary from a warning notice to having their account blocked.
Please note: information about measures that are applied to other players cannot be disclosed, as it is confidential.
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