Accidental spending of in-game currency or performing actions by mistake
Our Support Team often receives messages from players who have accidentally spent in-game currency or performed actions on an account by mistake. We consider every message of this kind individually, because not every game process can be canceled on our end due to the technical complexity of the processes themselves.
We cannot cancel the following processes or refund any Gold that was spent on them:
- Upgrading buildings
- Conducting Studies
- Upgrading troops in the Alchemical Laboratory
- Upgrading VIP level
We try to accommodate our players' requests in other cases such as:
- Refunding Gold that was spent on purchasing a large number of items
- Refunding Gold that was spent on training, healing, and resurrecting warriors
- Refunding Gold that was spent on fusing runes
- Recovering troops that were accidentally dismissed
- Recovering jewels, runes, or pieces of equipment that were accidentally destroyed or dismantled
- Moving to another Kingdom using the Carriage item during a worldwide Tournament
- Activating Boosts by mistake*
* As there are lots of Boosts in Throne: Kingdom at War, you might have to take a different course of action depending on what type of Boost you have activated by mistake.
For example, if you applied several months' worth of Inaccessibility or VIP Status Activation items by mistake, you can reduce their duration and refund the Gold for the Boosts that you don't want to use. To do so, please contact the Support Team.
If you have activated a large number of short-term Boosts by mistake ("3-Hour Enemy Warrior Offense, –20%" x250), terminate the effect of the Boost by activating the same Boost with a different bonus value (10-Minute Enemy Warrior Offense, –30%). If you don't have the necessary item, contact our Support Team as soon as possible so that we can help you.
In your message, please provide the following information:
- The identification number (ID) of your account. This can be found in the "User ID" section of the Menu.
- The date and time when the erroneous purchase was made.
- The exact names of the items, runes, pieces of equipment, and/or other in-game valuables that you want to return.