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Problems with the game server connection

The route of data packets from the device to the server

Throne: Kingdom at War is a multiplayer online game. So that all players can see the results of each other's actions, the application is constantly exchanging information with the servers, i.e. it sends and receives packets of data.

Let's consider how one of those packets travels. A packet appears every time you perform an action in the game.

  1. You send a command from your device.
  2. The packet makes its way onto the internet and sets out towards the server. How much time it takes for the packet to reach its goal depends on the quality of your internet provider's services.
  3. The data packet arrives at the server where the data is unpacked.
  4. The server sends out the resulting data from the processing of the packet to you and other players.

Problems on the way

During its travel to the server, the data packet may encounter various obstacles.

  • Problems with your internet access (for example, an overloaded internet channel)
  • Problems on your provider's side
  • Problems on the server provider's side
  • Server maintenance or problems due to a heavy load on the server
It's worth mentioning that the speed of the connection and its stability are different things. Your internet connection might be very fast, but also unstable. Even minor interruptions to the connection can cause the data packet to get lost. After that, the game creates a new packet that must start its journey all over again.

How you can avoid data transfer problems

Personal computer

  • Use a wired connection.
  • If there isn't an opportunity to connect a cable, move closer to your router. This way the Wi-Fi signal won't be weakened by walls, furniture, and other objects.

Mobile devices

If possible, use Wi-Fi instead of mobile internet; your router is closer to you than a cell phone tower, so it provides a more stable connection.

Personal computer and mobile devices

Before you start playing, try closing all active programs that can use the internet. If your connection speed is slow, your device will cut off internet access for Throne: Kingdom at War. If your connection speed is high, you shouldn't have these issues.

Problems with entering the game

If you cannot enter the game and you encounter such errors as "Connection lost" or "Internal error", try doing the following.

Mobile application

  1. Check that your phone or tablet meets the technical requirements (1 GB of free RAM for Android and 500 MB for iOS).
  2. If you use Android, clear the game's cache: go to the settings app and select "Apps & notifications". In the list that appears, select "Applications" and go to Throne: Kingdom at War. On the screen that shows app information, hit "Storage" and then hit "Clear cache".
  3. If you use mobile internet, switch to a Wi-Fi connection. If this isn't possible, set a network mode that is normally available in your region (3G/4G/5G) in your mobile connection settings.
  4. Launch the game on another device.
  5. Connect to another internet provider.
  6. Reinstall the application.

Plarium.com

1. Check that your device meets the minimum technical requirements:

  • Current versions of your browser and JavaScript installed
  • OS: Windows 7, 8.1, or 10 x64
  • Processor: Intel Core 2 Duo 2.2 GHz, AMD Athlon 64 X2 2.66 GHz, or any other processor with a similar performance level
  • Graphics card: AMD Radeon HD2xxx, GeForce 8600, or similar models that support DirectX 10
  • RAM: 4 GB
  • Available disk space: 10 GB or more

2. Clear your browser's cache. To do so, go to "Settings" ("Parameters") in your browser menu. In the "Privacy and security" ("Personal data") section, select "Clear history" ("Clear browsing data").

You can also type the name of the menu subsection you need into the setting search bar in the upper part of the screen. Select the data that should be deleted and the time period and hit "Delete data."

3. Some data for Throne: Kingdom at War might be outdated or contain an error. To clear outdated and/or incorrect game files from your browser, you need to do the following.

In Google Chrome and Opera

  • Go to the "Settings" in your browser menu.
  • Open the "Privacy and security" section and select "Cookies and (other) site data."
  • Select "See all cookies and site data."
  • In the search field in the upper part of the screen, enter "krcdn".
  • Click on "Remove all shown cookie files."

In Firefox

  • Go to the "Options" in your browser menu.
  • Open the "Privacy & Security" option.
  • Go to the "Cookies and Site Data" section, then click on the "Manage Data" button.
  • In the search field, enter "krcdn".
  • Click on "Remove All Shown," and then "Save Changes."

4. Please make sure that your VPN, antivirus, or any other software doesn't block access to the game server.

Please also check your browser extensions. To do so, switch the browser to Incognito mode before launching the game. If the game starts working correctly, turn off the extensions one by one in order to find out which extension is blocking the connection to the server.

5. Go to the JavaScript page for checking. JavaScript should be turned on.

6. Check the speed of your internet connection.
7. Update the drivers for your graphics card on the web page of the manufacturer.

Plarium Play app

1. Clear the app's cache.

  • Delete the temporary game files from your computer. These are located at the following file path: C:\Users\Username\AppData\LocalLow\Plarium.
  • Clear the cache of the Plarium Play app, which is located at the following file path: C:\Users\Username\AppData\Local\Plarium\PlariumPlay\Cache.

2. Reinstall the game or the Plarium Play app.

Contacting the Support Team

If you've followed all the recommendations but the game still doesn't launch, contact our Support Team.

1. Inform us that you have already tried the recommendations described in the article. Otherwise, the Support Team representative will suggest you do that.

2. Describe in detail what you did before the error appeared.
3. Attach a screenshot of the error.
4. Attach a log of the error (for the web version and Plarium Play only).

  • For the web version. Once an error occurs, don't restart the game or browser. Press F12 or Ctrl+Shift+I in Windows or Command+Option+J in macOS, select the "Console" tab, and right-click anywhere in this tab. In the menu that appears, select "Save as…". Save the file and attach it to your message to the Support Team.
  • For Plarium Play. Once an error occurs, don't restart the game or app. Open the settings and hit "Show log file." In the folder that opens, find the "log.txt" file using the following path: StandAloneApps\throne\<a folder with digits in its name>\log.txt. The same folder might contain the "error.log.txt" file. Attach it to your message to the Support Team together with the "log.txt" file.

5. Send us your browser information if you use the web version of the game. Open the browser information page in the browser that you are using to try and launch the game. Then copy the generated link and attach it to your message.

6. If you play on a computer, we might require specific information about the computer itself.

For Windows:

  • Press Win+R.
  • In the window that opens, type "dxdiag" and press Enter.
  • Click "Save all information" and attach the saved file to your message to the Support Team.

For macOS:

  • Go to the Apple menu and click "About This Mac."
  • In the "Overview" tab, click "System report."
  • In the window that opens, select "File," then "Save," and attach the saved file to your message to the Support Team.

Our team will check everything, and we'll do our best to respond as soon as possible.

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